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Patient FAQ’s

We want to make sure that you receive all of the information that you need to make educated decisions about your eye health. Dr, Robertson is always available to answer your questions. Please feel free to send us your eye care questions to Dr. Robertson.


Q: Any further comments specific to pediatric care that parents should be aware of?

A: YA full thorough eye exam during the early learning stages of life is priceless. It’s a great experience at TSO allen for both the child and parent and the parent gets peace of mind knowing their child can reach their full potential at school.

Q: How does school play a role in a parent’s hesitation to have an eye doctor exam their children?

A: Many schools have the school nurse do a vision screening. It is very important to also have an full eye exam at an eye doctors office because these vision screenings only test for distance vision problems. If parents notice any of the signs or symptoms stated above they should have the child have a full eye exam before starting school. Some children get “mislabled” with behavior disorders when all they needed was vision correction.

Q: Do you find that some parents can express hesitancy in bringing in young children? What causes that hesitation?

A: Some parents may wonder what actually can be done if communication and reliability is an issue with a young child. We have ways around communication barrier and ways to gets reliable results.

Q: Are there any signs that parents should be looking out for that would point them to making an appointment with their optometrist?

A: As I mentioned earlier, any abnormalities in the “red eye reflex” in photographs is an urgent appointment for an eye exam. Also, any eye turns, eye rubbing, blinking, sitting too close to tv or holding books, iPads, or other devices too close, eye watering, eye squinting, avoiding school work, head tilting, complains about headaches or double vision, losing place when reading and difficulty remembering what was read.

Q: Why is it important to bring a child in from such a young age?

A: 75-90% of learning in a classroom occurs through the visual system. It is important correct simple problems such as nearsightedness or farsightedness early so that children can reach their full potential in school.

Q: What recommendations can you give people in order to enhance their surrounding environment and avoid Dry Eye issues?

A: Wear a sleep mask if you know your eyes open a little when you sleep and turn off the ceiling fan. Use a humidifier in your work or home environment. For contact lens users, replace you contacts as directed and use solution as directed (always rubbing the contacts before and after wearing them).

Q: Are there certain people, whether it be because of profession or gender, that are more prone to have Dry Eye issues?

A: Dry Eye is usually a disease more often see in age group over 40. However; we are seeing more and more of it in younger population. This may be due to more pollution in the air, medications or lifestyle changes, such as being on a computer, phone or tablet all day long.

Q: What types of tests or examination is conducted in the office when checking for Dry Eye?

A: To check for the type of dry eyes and the extent of severity, the doctors at TSO Allen check the tear film quality using the "Tear Break Up Test." We check for amount of tears using "Schirmers Test." We also look at other aspects of tear production in the eye by assessing gland function, lid wiper effectivety and punctums.

Q: Why should a patient come into the office as opposed to treating themselves by purchasing over the counter artificial drops?

A: TSO Allen offers many advanced treatments for Dry Eye. Some of the treatments, patients notice instant relieve. Using over-the-counter eye drops may work for some, but it is also important to know which eye drops to use. The selection in most grocery stores and pharmacies can be daunting. Unfortunately some of the eye drops patients choose can actually make their eyes more dry or cause other damage, so it's important to come in for an office visit.

Q: What are the common symptoms of Dry Eye, and when would you recommend that a patient come into the practice for these symptoms for an exam?

A: Common symptoms of Dry Eye are sometimes very subtle and other times can be dramatic and very uncomfortable. A feeling like there is sand or something in the eye is a common complaint. Other times patients complain of sticky or "dry" eyes and other times it can be that their eyes are red, blurry, watering, or sore. We also have contact lens patients state that their contact lenses are uncomfortable, pop out, or move around too much.

Q: Many people seem to consider Dry Eye to mean that they are experiencing discomfort in their eyes. How is Dry Eye really categorized, is it considered to be an actual medical disease?

A: Yes, Dry Eye is an actual medical disease and patients can use their medical insurance (instead of their vision). There are 2 main types of Dry Eye: Aqueous Deficient and Evaporative. Aqueous Deficient is when you don’t make enough tears. Evaporative is when you make enough tears but they are not good quality tears and evaporate too quickly.

Q. At what age should my child have his/her eyes examined?

A. The American Optometric Association recommends parents have their child’s eyes checked by the age of three.

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Now Offering COVID Vaccinations

TSO Allen is now offering COVID-19 vaccinations to everyone 18 years and older on premises.

Please schedule an appointment online or feel free to walk-in on Wednesday's between 1:40PM and 4:00PM.

Please call ahead with any questions.